Warm Help, Real Humans
Got a question, a hiccup, or a happy note to share? You’re in the right place. The Snuggle team is small, friendly, and here to help with sizing, shipping, returns, and anything in between. Send us a message and we’ll get back within 24–48 business hours (often sooner).
Contact us
Tell us what you need and include any helpful details (order number, size, color). We’ll review your message carefully and reply by email as soon as we can.
Quick Answers
Orders ship in 1–3 business days. Delivery is typically 3–6 business days. Your shipping email includes a live tracking link, still stuck? Share your order number and we’ll check it for you.
We can edit or cancel within 2 hours of placing the order (before it’s sent to print). Message us with the correct details and we’ll do our best.
You have 30 days from delivery to request a return or size exchange. Items must be unworn & unwashed. Start a request via our Returns Portal; we’ll guide you with a prepaid label where available and process your refund/replacement once received.
