Frequently Asked Questions
Orders & Shipping
A calm place for everything from tracking to delivery times.
We ship to most countries in the European Union. To make sure if your country is included, visit our Shipping & Deliveries page.
Our standard shipping area is the EU. For addresses outside the EU we can arrange a special shipment on request. Send us your full address and the items you would like and we will confirm availability, a shipping quote and an estimated delivery window. International orders often carry higher postage and longer transit times. All customs duties, import taxes, carrier fees and any return shipping are paid by the recipient. Free-shipping offers apply only within the EU.
Most parcels arrive in two to five working days after dispatch. You will receive a tracking link by email. If your order is placed during a holiday this process might take longer than usual.
Use the link in your shipping email or sign in to your account to follow each step.
Message us as soon as possible. After printing begins, changes are unlikely.
Message us as soon as possible. If the parcel has not been handed to the carrier, we will update it for you.
Sometimes items ship separately when made in different EU facilities. Tracking will show each parcel.
Products and sizing
Soft fabrics, easy fits, and clear size guides.
Most pieces are true to size. If you are between sizes, choose the roomier option for a relaxed feel. Check the description of a product for more information or check our Size Guide.
Check out our dedicated Kids Collection here.
Content varies by product and color. See each product page for exact fiber details.
Every item is printed to order in the EU. We work with a small group of trusted makers, with most production in Germany and the Czech Republic. Before shipping, each piece is checked carefully so it arrives just right.
Yes. Our partners use inks that meet EU REACH requirements and are set to last through many washes when cared for properly. Not sure how to take care of your product? Check the product page for care instructions.
Returns and exchanges
We keep this part gentle.
Thirty days from delivery. Items should be unworn, unwashed, and in original condition, with tags and packaging where possible. Open your account and begin a return from your order page, or contact us and we will set it up for you. Once your parcel is scanned on its way back, we usually process refunds within two working days to the original payment method. If you prefer an exchange, tell us the size or color you want and we will help you switch quickly.
Have an account? You can open a return from your order page, tell us what went wrong and we will take care of the rest. If you checked out as a guest, send us a message and we will help you right away.
Yes. The easiest way is to return your item for store credit and place a new order for the size or color you want. Start a return from your account or contact us and we will set it up for you. Once your parcel is scanned on its way back, we issue the credit within two working days. Items should be unworn, unwashed, and in original condition. If you would like us to hold the replacement size for you, tell us and we will do our best.
We are here to help. Send a note with your order number and clear photos within seven days so we can put it right.
We process refunds within two working days after the parcel is scanned back to us.
Payments and promos
Secure checkout and simple savings.
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Add it on the cart or checkout page before paying. One code per order.
Yes on orders over a set amount. The threshold is shown in the cart drawer and at checkout.
Gifting and groups
From matching moments to office treats.
We do. Tell us your budget, quantity, and dates and we will prepare a quote. Contact Us
Many designs are available across adults and kids. Look for the Family Looks and Matching Moments collections to find matching sets.
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Privacy and security
Your data is safe with us.
Yes. Payments are processed through encrypted gateways that meet strict industry standards.
Only to serve your order and improve your experience. Read the full details here: Privacy Policy
No. An account simply saves addresses and lets you view past orders.
Open any email from us and choose manage preferences or unsubscribe. We keep it respectful.
You can find all our policies in the footer menu. Or directly find the one you need:
Privacy Policy, Refund Policy, Shipping Policy, Terms of Service, Legal Notice, Contact Information.
Still need a hand?
Feel free to reach out to us.
Contact Us